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E-Commerce

The E-Commerce Equation: What Drives Online Shoppers?

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Research Objectives

  • The objective of this research is to understand the overall response along with the:

  • Comprehension

  • Likability

  • Believability

  • Uniqueness

  • Relevance/Relatability / Emotional connect with the consumers

  • Persuasiveness / Call to Action (Understanding the Sale / Urgency factor, which script best creates the perception that a BIG event is coming up?)

  • Fit with the Brand / Brand proposition


Target Group

Demographics

  • Male and female ​

  • Age: 18-35 years (Split into 18-21 years, 22-25 years, 26-30 years, 31-35 years)​

  • SEC A1A2​

  • College Students, Early Jobbers, Working Professionals, Homemakers​

Approach and Methodology

Focus Group Discussion

  • With 8 people, ​

  • Lasting up to 120 minutes​

  • At a Central Venue, In-home interview​

Sample Size: 17 FGDs​

Market: Delhi, Mumbai, Bangalore, Kolkata & Coimbatore​

Usership

  • Active Online shopper

  • Must do online shopping at least once a month​

  • Must have different online shopping apps for clothing shopping and have experience with different online shopping apps.​

  • Must purchase branded clothing online from different apps.​

Consumer Immersion

Clicks vs Carts: Shifting Landscape of Consumer Shopping

Consumer Immersion

The Devil is in the Details: Cracking E-Commerce UX Code

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