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Travel

Digital Gifting Trends: Why Gift Cards Are Abandoned

WhatsApp Image 2025-02-28 at 22.10.24_bc0f4a03

Research Objectives

  • To identify the key consumer problems related to our product flow on the app.​

  • Intent is to identify improvement areas needed from a product perspective which we can take to the Product team.​

Target Group

Demographics

  • Male & Female​

  • NCCS A1​

  • 25-45 years ​

Approach and Methodology

One-on-One Interview

  • Lasting up to 60 minutes​

  • At a client’s lab​

Sample Size: 12 IDIs​

Market: Delhi NCR​

Usership

  • Online Gift Card Buyers from MMT/Amazon/Lifestyle/Shopper Stop​

  • Intender: Who has searched for a Gift card on the client’s app but has not purchased it.​

Consumer Immersion

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